Fulfillment & Distribution

Overview
Company Profile
The Basic Process
Frequently Asked Questions
Services Questionnaire
Services Presentation

UBS Fulfillment & Distribution

• Customer Care Services & Call Center

• Toll-free number for customer communication and sales support

• Reliable and responsive call center

• Professional and experienced staff

• Storage/Warehouse

• Receive product and provide inbound inspection

• Provide inventory control management

• Temperature controlled and secure warehouse

• Monitor and process inventory replenishment

• Provide kit assembly

• Daily Order Processing & Shipment

• Receive orders directly from the customer via phone, fax or email

• Provide pick and pack services for order fulfillment

• Provide boxes, packing material, inserts and labels

• Provide full case distribution and full pallet distribution

• Daily common carrier pickup

• Returns/Exchanges

• Examine and process returned product

• Customer communication for product return/exchange

• Restock product into inventory

• Reship a replacement product, if necessary

• Accounting/Administrative

• Customer invoicing

• Provide credit card processing

• Accounts Receivable

• Maintain customer and products in accounting software

• Provide monthly sales, inventory and commission reports

• Provide administrative support, e.g., create order forms, design invoices/credit memos

• Sales Support

• Storage and distribution of samples/demos and literature

• Identify customers by territory/sales rep

• Support sales rep with customer troubleshooting

• Process and distribute monthly sales commission reports to sales force

1(800) 925-5022      info@ubsmed.com